If your internet connection has stopped working, give these simple steps a try.
Unplug your modem's power cord for at least 20 seconds and then plug it back in again. Wait 2 minutes for the modem to finish its restart before checking the modem lights.
In general, when everything is working correctly the modem lights should look like:
Power off and restart your computer or device connecting to your modem. Wait at least 2 minutes before trying to connect to the internet. This gives the computer or device the time it needs to reconnect to the modem.
Safety first! Included with your internet service is CenturyLink@EaseTM—a suite of backup, security and computer support services. However, the specific software products included vary depending on your subscription level.
Antivirus and security product downloads, including the Norton security offering, must be accessed through the CenturyLink Installer and vary based your CenturyLink@EaseTM subscription.
Have a more enjoyable internet experience by learning about the potential risks of being online, and how to avoid them.
Newer CenturyLink modems have a built-in wireless router. This is the easiest way to connect your wireless capable devices and gadgets to the internet. As you get started using this great feature, if you need help along the way, you may find these topics useful:
If you are trying to connect your smartphone, tablet or printer to your wireless network, then you'll find your default network name (SSID or ESSID) and network password (KEY or PASSPHRASE) listed on the sticker on the bottom of your modem.
Your modem's default wireless password is often a long complex string of letters and numbers - and honestly—who can remember that?
It's not connecting, it keeps dropping, the signal is weak, or maybe it's slow. We don't want you to be frustrated by these common wireless problems. Get back up and running smoothly by starting here.
That little box called a modem is the secret to your internet connection. With just a bit of information, you'll be able to keep things running smoothly or, if necessary, fix the occasional problem.
The basics of using the email functionality that comes with your CenturyLink internet service.
Are you a power user looking for information beyond the basics? Here are some treasures for you.